TotalSafe

Effective Date: May 8, 2025

At TotalSafe.online, we understand that purchasing digital software can be a unique process. While we are committed to delivering only genuine and functional license keys, we also recognize that issues can occasionally occur. This policy outlines the terms under which refunds may be considered for purchases made through our website.

1. Nature of Our Products

All products sold on TotalSafe.online are digital-only. This means:

  • No physical products are shipped.
  • Once a license key has been issued or accessed, the product is considered delivered and used.

Due to the irreversible nature of digital software activation, all sales are generally considered final once delivery occurs.

2. Eligible Refund Situations

While we do not offer returns or exchanges, we may offer a refund or replacement under the following exceptional circumstances:

✔️ Invalid or Non-Working License Key

If the license key you received does not activate the product as described and the issue is verified by our support team, we will offer a replacement or a refund.

✔️ Wrong Product Delivered

If you received a different product or version than what was ordered (e.g., ordering AVG but receiving Avast), we will either replace it with the correct product or issue a refund.

✔️ Duplicate Orders

If you accidentally placed multiple identical orders, please notify us immediately. We will review the case and refund the duplicate charge(s) if the key has not been used.

3. Ineligible Refund Situations

Refunds will not be granted in the following scenarios:

  • You changed your mind after purchase.
  • The license key was delivered successfully and activated.
  • Your system does not meet the minimum software requirements.
  • You failed to read product details before purchase.
  • You attempted to use the key on unsupported or illegal software versions.

4. How to Request a Refund

To initiate a refund or report an issue, please email our support team at:

📧 support@totalsafe.online

Please include the following in your request:

  • Order ID or transaction reference
  • The email address used for purchase
  • A clear explanation of the issue (screenshots may help)

Refund requests must be submitted within 3 days of your purchase date.

5. Resolution Timeline

Once we receive your refund request:

  • We aim to respond within 24 hours.
  • Validated claims will be resolved within 2–5 business days.
  • Refunds will be issued to the original payment method only.

6. Customer Support

We are here to help you with any issues you face. If you’re unsure about system compatibility, installation steps, or software usage, reach out before making a purchase. Our goal is to ensure your satisfaction from beginning to end.

7. Policy Updates

We reserve the right to revise this policy as needed. Any changes will be updated on this page with the latest effective date. Continued use of our website constitutes acceptance of the most recent version.